BANK TELLER - Rebecca Dobson (314 mots)

Hi, my name is Rebecca Dobson and I’m a bank teller.

I went to university and completed a degree in business psychology. During that time I also had customer service roles; I worked in shops and I did some time at a fast food restaurant. When I finished university I worked in a call centre, but I didn't enjoy it. Then I got a job as a bank teller when this branch opened just over a year ago. 

I think that to become a bank teller you've got to sell yourself as customer service and sales orientated. I thought working for a bank would be a really good opportunity because there was an opportunity to move within the organisation; you don't have to stay in the branch. 

All the bank tellers work in front-line positions doing traditional functions like deposits, withdrawals and transfers. There are about five different jobs you can be assigned. 

I think to be a bank teller you have to enjoy providing good customer service. Personally, I like meeting lots of people. I also like working for targets, which is good. At first it takes a bit of courage to actually try and sell something to someone who is making a deposit, but then it gets easier. 

Every three months the bank selects the top five bank tellers for each region. So aiming for that is good and it's cool when you make it. Having your skills recognised is really good as well. 

I have just been promoted to a personal banker position, so at the moment I just want to control my new role. Maybe in the future I might think about becoming an assistant manager. I tried as hard as I could to make sure I moved into this role; I built up my knowledge and made an effort to learn about the job.